Refund Policy

Last Updated: April 15, 2024

At Soft Lanterns, we want you to be completely satisfied with your experience. This Refund Policy outlines the terms and conditions for refunds related to our premium content, workshops, and digital products.

1. Free Content

The majority of our content, including blog articles and resources, is provided free of charge. No refunds apply to free content.

2. Digital Products

For digital products, downloadable resources, or online courses:

Due to the nature of digital products, no refunds will be issued once the digital content has been accessed or downloaded
If you experience technical difficulties accessing the content, please contact our support team for assistance
If you have not downloaded or accessed the content, you may request a refund within 14 days of purchase

To request a refund for eligible digital products, please email us at support@Soft Lanterns.com with your order details and reason for the refund request.

3. Workshops and Online Events

For virtual workshops, webinars, and online events:

Timing of Cancellation	Refund Amount	Transfer Option
7+ days before event	100% refund	Free transfer to another event date (if available)
3-7 days before event	50% refund	Transfer to another event date with 25% fee (if available)
Less than 3 days before event	No refund	Transfer to another event date with 50% fee (if available)
No-show	No refund	No transfer

Cancellation requests must be submitted via email to events@Soft Lanterns.com.

4. Subscription Services

For any subscription-based services:

You may cancel your subscription at any time
No refunds are provided for partial subscription periods
After cancellation, you will continue to have access to the subscription content until the end of your current billing period

To cancel a subscription, log into your account and follow the cancellation instructions or contact support@Soft Lanterns.com.

5. Cancellation by Soft Lanterns

In the event that Soft Lanterns needs to cancel a workshop, online event, or discontinue a product or service, we will:

Notify you as soon as possible
Provide a full refund for the affected purchase
When possible, offer alternative options such as rescheduled events or comparable products

6. Product or Service Dissatisfaction

If you are not satisfied with a purchased product or service:

Contact us within 14 days of purchase with details about your concerns
We will work with you to address your concerns through one of the following options:
- Providing additional support or resources
- Offering a partial or full refund, determined on a case-by-case basis
- Providing a credit toward future purchases

Please note that subjective dissatisfaction with content (such as not liking artistic styles or techniques covered) may not qualify for a refund. Each case will be evaluated individually.

7. Gift Certificates

Gift certificates for Soft Lanterns products and services:

Are non-refundable once purchased
Cannot be redeemed for cash
Are valid for 12 months from the date of purchase unless otherwise specified
May be transferred to another person

8. Processing of Refunds

Approved refunds will be processed as follows:

Refunds will be issued to the original payment method used for the purchase
Processing time typically takes 5-10 business days, depending on your payment provider
You will receive an email confirmation when your refund has been processed

9. Exceptions

We reserve the right to make exceptions to this policy at our discretion. Any exceptions will be handled on a case-by-case basis and do not constitute a waiver of this policy for future transactions.

10. Changes to the Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. The policy in effect at the time of purchase will apply to that transaction.

11. Contact Information for Refunds

For all refund requests and inquiries, please contact:

Soft Lanterns
Email: support@Soft Lanterns.com
Phone: +441808774613
Address: Flat 71 Mason Stream, Clarkeland CH64 3TH, United Kingdom

Please include your full name, order number, date of purchase, and reason for the refund request in your communication.